azure FAQ — Deposits, Withdrawals and Account
This page answers the most frequently asked questions from azure users. You will find clear and detailed information on how to deposit and withdraw, bonus and wagering terms, ways to get support, and account-related issues.
For ages 21+
bKash, Nagad, Rocket supported
Support in Bengali
SSL encryption
How to deposit money
azure does not charge any deposit fee. However, your mobile banking or bank account may apply a small transaction charge according to its own policy. Contact your payment provider for details. azure itself imposes no separate charge on deposits.
Yes, Nagad is a fully supported deposit method at azure. You can deposit directly from your Nagad account. bKash, Rocket and direct bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank) are also available. The minimum deposit amount is the same for all methods.
The minimum deposit to start any game at azure — slots, live casino or cricket betting — is ৳300. This applies to all methods: bKash, Nagad, Rocket and bank transfer. So you can start gaming at azure even on a small budget.
azure currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer. For bank transfer, you can send from major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank. Cryptocurrency is not supported. A minimum of ৳300 is required for all methods.
Deposits are normally credited almost instantly. If your balance has not appeared after waiting a short while, keep the payment reference number or screenshot and contact azure's 24/7 live chat support. Having proof makes it much easier to resolve the issue quickly.
Bonus Terms and Conditions
The azure welcome bonus is a 120% bonus on your first deposit, up to ৳15,000 — with a wagering requirement of 15 times the bonus amount. The questions below cover common queries about bonuses. You can also find details on the azure VIP programme and weekly cashback there.
Once a bonus is activated on your azure account, you can request to cancel it, but in that case you will not be able to claim any winnings related to that bonus. To cancel a bonus, contact live chat directly. It is a good idea to read the terms and conditions carefully before accepting a bonus.
No. The azure 120% welcome bonus is given only once, on each player's first deposit. Only one account per person, device or household is allowed. Attempting to claim the bonus by opening multiple accounts may result in those accounts being closed.
Bets placed on slot games, fishing games and other casino games generally count towards wagering requirements. The contribution percentage may vary for some games. Check azure's terms and conditions or ask via live chat for specific details.
For the azure welcome bonus, wagering is calculated on the bonus amount only — not on the original deposit. Example: if you deposit ৳1,000 you receive a ৳1,200 bonus, giving a total balance of ৳2,200. The wagering requirement is ৳1,200 × 15 = ৳18,000. Once you have placed ৳18,000 in bets, your bonus winnings become eligible for withdrawal.
Contact and Support
To get a faster resolution, have the following ready before contacting support: your azure username or registered mobile number, a description of the issue (when it occurred, which game or payment method is involved), and a transaction screenshot or reference number if applicable.
azure offers two support channels: live chat (directly from any page on the site) and email. Both channels are available in Bengali and English. Phone support and WhatsApp support are not provided.
Yes. azure's support team is active seven days a week, twenty-four hours a day. You can reach them via live chat or email at any time — nights, early mornings, weekends or public holidays. Support is also active during BPL or T20 matches.
azure's support is built with Bangladeshi users in mind. If you write in Bengali, you will get a reply in Bengali. Help is also available in English. There is no extra hassle over language choice — just write in whichever language you are comfortable with.
Questions about withdrawals
Yes. To withdraw from azure by any method (bKash, Nagad, Rocket, or bank transfer), the destination account must be registered in your own name. Withdrawals to third-party accounts are not allowed. This is to ensure security and prevent fraud.
Yes, withdrawals on azure can be requested any day of the week, at any time. The withdrawal process usually takes 10 to 45 minutes. This timeframe does not change at night or on Fridays and Saturdays.
The minimum withdrawal amount on azure is ৳800. Withdrawal requests below this amount will not be processed by the system. The same minimum applies to all methods — bKash, Nagad, Rocket, and bank transfer.
Withdrawals from azure via Nagad and all other methods generally reach you within 10 to 45 minutes. During busy periods or due to network issues, it may occasionally take a bit longer, but that is the exception.
A withdrawal request stays in pending status initially because azure completes a verification process. It is usually processed within 10–45 minutes. If it remains pending for more than 45 minutes, contact live chat with your transaction ID and the support team will look into it promptly.
Questions about accounts
If you have trouble logging in to azure or have any account-related questions, see the answers below. It is also worth reading the responsible gaming guidelines once.
On the login page, click the "Forgot your password?" option and enter your registered mobile number or email. An OTP will be sent — use it to set a new password. If you still have trouble, contact live chat, confirm your identity with your registered details, and get assistance.
No. Under azure's policy, only one account per person is allowed. Creating multiple accounts from the same device, IP address, or payment account may result in restrictions, and the balances and bonuses of those accounts may be forfeited.
A strong password should be at least 8 characters long, ideally containing uppercase and lowercase letters, numbers, and special characters. After registration, your username generally cannot be changed. To change your password, you can do so from account settings or get help via live chat.
This can happen for a few reasons: your browser cache is outdated, your account has been temporarily locked (due to repeated incorrect password attempts), or there is a problem with your internet connection. Try refreshing your browser or use a different browser. If the issue persists, contact live chat.
Still have questions? We are ready to help
If you cannot find an answer on this FAQ page, azure's support team is available for you seven days a week, 24 hours a day. Contact us in Bengali or English — whichever feels easier.
Live Chat
Chat directly from any page on the site — active 24/7
Email support
[email protected] — in both Bengali and English