azure's Privacy Policy

This privacy policy applies to all services, websites, and applications on the azure platform. By using our site, you are considered to have given your consent to the terms described here.

azure is a responsible digital gaming platform committed to providing a safe and transparent environment for players in Bangladesh. This privacy policy and our Terms and Conditions form a unified framework that ensures your rights and protection.

This policy covers: website browsing, account registration, deposit and withdrawal activities, game play data, and all communications with customer support.

2.1 Information You Provide Directly

Information you provide yourself when opening an account or using our services:

• Full name, date of birth, and national identity card details
• Username, password, and email address
• Mobile number (including bKash, Nagad, and Rocket numbers)
• Bank account details (where applicable)
• Messages and attachments you send when contacting customer support

2.2 Automatically Collected Information

When you use the azure website or app, we automatically collect certain technical information:

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Login and logout times, session duration
• Page visit history, click tracking, and search data
• Transaction logs and gaming history

2.3 Cookies and Similar Technologies

azure uses cookies and similar tracking technologies to improve your browsing experience and measure the quality of our services. You can control all cookies other than essential ones through your browser settings. However, disabling certain cookies may limit some functionality of the site.

azure uses the information you provide for the following purposes:

3.1 Account Management

We use your information to verify your registration, confirm your identity (KYC), recover your password, and keep your account secure. Your mobile number is used in the OTP verification process.

3.2 Processing Financial Transactions

Your information is required to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers. A record of each transaction is kept for security and accountability purposes.

3.3 Service Improvement and Personalisation

By analysing your gaming preferences and usage patterns, we can present more relevant games, offers, and content. This makes your overall experience more convenient.

3.4 Customer Support

When you contact us via live chat or email, the azure support team uses your information to resolve issues quickly and effectively. Your previous contact history is stored so you do not have to repeat yourself.

3.5 Fraud Prevention and Security

Technical data is analysed to detect unusual transactions, prevent the creation of multiple accounts, and monitor suspicious activity.

azure never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: The necessary information is shared with the relevant financial institutions to carry out bKash, Nagad, Rocket, and bank transfers.
• Technology Partners: Trusted technology providers may access limited information to operate the platform and ensure security.
• Legal Obligations: Information may be provided in response to a court order or a lawful request from a government authority.
• Fraud Investigations: We cooperate with relevant authorities in investigations into cybercrime or financial fraud.

All third parties associated with us are contractually required to comply with the standards of this policy.

azure has implemented industry-standard technical measures to protect your information:

5.1 Encryption

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. Sensitive information such as passwords and financial details is stored with high-level hashing and encryption.

5.2 Access Control

Only authorised staff can access your personal information. Every access is logged and subject to regular audits.

5.3 Two-Factor Verification

If a suspicious login is detected, your account is secured through an additional OTP verification step. We also advise you to use a strong password on your account.

5.4 Security Monitoring

Our security team monitors systems 24/7. In the event of a security breach, azure is committed to taking swift action and notifying affected users where necessary.

azure retains your information for as long as your account is active. Even after an account is closed, certain information may be kept for a set period for the following reasons:

• Financial transaction records: for the period required by law
• Dispute resolution: until any unresolved claim or legal process is concluded
• Fraud prevention: retaining necessary information in limited form to prevent possible future misuse

Once the above requirements are met, information is securely deleted or anonymised.

As an azure user, you have the following rights:

7.1 Right to Access Your Information

You can submit a request to us at any time to find out what information we hold about you and how it is being used.

7.2 Right to Correct Your Information

If any information in your profile is incorrect or incomplete, you can correct it through your account settings or via customer support.

7.3 Right to Close Your Account

You can permanently close your azure account at any time. To do so, contact customer support. If there are legal obligations, some information will be retained for the required period.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or newsletters, you can withdraw that permission at any time from your account settings.

azure is for persons aged 21 or older only. We do not knowingly collect information from any minor. Age is verified at registration, and if a user is found to be under 21, that account is closed immediately and the associated information is deleted.

To learn more about responsible gaming, read our Responsible Gaming section, where the steps taken to protect minors are described in detail.

azure's server infrastructure is connected to international data centres. Your information may be processed outside Bangladesh. In such cases, we ensure that data protection standards remain consistent with this policy and that international security protocols are followed.

azure may update this privacy policy from time to time. For significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after changes are made will be taken as your acceptance of the new policy.

For more information about changes to the policy or your rights, answers to frequently asked questions are available in our FAQ section.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Directly through the site, 24/7 in Bengali and English
• Email: [email protected]

azure will review your complaint as promptly as possible. To learn more about us, visit our About Us page.