azure Terms and Conditions

General Introduction

These Terms and Conditions ("Terms") form a binding legal agreement between azure ("we", "our", "platform") and users ("you", "member") of the azure-bet.cam website and its associated mobile applications. These Terms have been drafted in Bengali and are intended for users in Bangladesh.

azure is an online gaming and betting platform that offers casino games, sports betting and live casino services. By using the platform, you agree to follow these Terms, our Privacy Policy and any supplementary guidelines.

These Terms are available in both English and Bengali. In the event of any interpretive dispute, the Bengali version shall take precedence.

Membership and Eligibility

2.1 Age Requirement

You must be at least 21 years old to open an account on azure and to participate in any gaming or betting activity. Minors are strictly prohibited from creating or using an account. The platform may request a government-issued identity document for age verification at any time, and reserves the right to suspend an account until verification is complete.

2.2 One Person, One Account

Each person may create only one account. Any attempt to open multiple accounts under the same name, from the same IP address or from the same device will result in those accounts being closed, and all associated bonuses and winnings may be forfeited.

2.3 Registration Information

All information provided at registration must be truthful, accurate and up to date. If an account is opened with false or misleading information, azure reserves the right to permanently close it. As part of the identity verification (KYC) process, a national identity card, passport or other government-issued document may be requested.

2.4 Geographic Restrictions

azure provides services primarily for users in Bangladesh. Access from certain countries or regions may be restricted. Attempting to access the platform from a restricted region using a VPN or any other method is a violation of these Terms.

Account Management

3.1 Protecting Your Login Credentials

It is your responsibility to keep your username and password completely confidential. If someone accesses your account without authorisation, notify our support team immediately. Sharing or transferring your login credentials to anyone else is prohibited.

3.2 Account Verification

azure may request identity verification before a withdrawal or at any other time. Failure to cooperate with this process may result in withdrawals from the account being placed on hold. For details about the verification process, please visit our FAQ section.

3.3 Account Transfer

No account, the funds within it, or any bonuses may be sold, transferred or assigned to a third party. If any such attempt is detected, the accounts involved will be closed.

3.4 Inactive Accounts

An account with no login or transaction activity for 12 consecutive months will be considered inactive. Bonus balances in inactive accounts may expire; however, real funds may be claimed through the verification process.

Deposits and Withdrawals

4.1 Accepted Methods

azure currently supports deposits and withdrawals via the following methods: bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank).

4.2 Limits and Timelines

• Minimum deposit: ৳300 (per method)
• Minimum withdrawal: ৳800
• Standard withdrawal processing time: 10–45 minutes

Withdrawal requests are generally processed within 10 to 45 minutes. In cases where identity verification is still pending, processing may take somewhat longer.

4.3 Source of Funds

By making a deposit, you confirm that the source of the funds is legitimate and that you are the sole owner of the account being used. Transactions from a third party's mobile wallet or bank account are prohibited, and deposited funds in such cases may be returned.

Bonuses and Promotions

5.1 Welcome Bonus

New members may receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. To qualify for this bonus, the bonus amount must be wagered 15 times before a withdrawal can be made. For example: a deposit of ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200; before withdrawing, ৳1,200 × 15 = ৳18,000 must be wagered.

5.2 Other Promotions

azure offers various promotional offers from time to time, including the azure Weekly Deposit Festival, azure Slot Adventure Bonus, Weekend azure Dhamaka, azure Birthday Reward and azure Refer a Friend Gift. Each offer has its own wagering requirements and validity period.

5.3 General Rules for Using Bonuses

• Only one bonus may be active at a time.
• Winnings earned from a bonus must meet the wagering requirement before they can be withdrawn.
• A bonus may only be usable on specific games or game categories.
• azure reserves the right to cancel any bonus if abuse or manipulation is suspected.
• Bonus funds cannot be withdrawn directly — they may only be used for gameplay.

Betting and Gaming Rules

6.1 Validity of Bets

A bet is considered valid only after it has been successfully confirmed in the system. Bets that remain incomplete due to network issues or server errors may be cancelled, in which case the stake will be refunded.

6.2 Technical Errors

If incorrect odds or payouts are displayed due to a software error or display issue, azure reserves the right to cancel the affected bet or game round. azure is not obligated to honour any unusual winnings resulting from a technical error.

6.3 Sports Betting

Only bets placed before a match begins are valid, unless in-play betting is explicitly offered. Results in cricket, football and other sports will be settled after the relevant authority (ICC, BPL Board, etc.) makes an official announcement.

6.4 Live Casino

When playing live dealer games (operated by studios such as Evolution, Pragmatic Play Live and Ezugi), the rules of the respective game studio also apply. azure is not liable for disconnections; however, game history will be available for review.

Prohibited Activities

Any of the following activities constitutes a serious violation of these Terms and may result in immediate account closure:

• Fraud, identity theft or operating an account using another person's information.
• Abusing the bonus system — creating multiple accounts to repeatedly claim the welcome bonus.
• Collusion or coordinating with other players to gain an unfair advantage.
• Using automated software, bots or scripts to place bets.
• Money laundering or transacting funds of illegal origin on the platform.
• Hacking or attempting unauthorised access to azure's systems or network.
• Harassing or behaving abusively towards other members.

If any suspicious activity is detected, azure reserves the right to freeze the account and funds until the investigation is complete.

Responsible Gaming

azure believes that gaming and betting should be a source of entertainment, not addiction. We encourage all our members to play responsibly. To support this, we provide a number of protective tools.

If you feel that gaming is having a negative impact on your life, our Responsible Gaming page contains detailed guidance and support information, including deposit limits, self-exclusion and cooling-off periods.

• Never bet more than you can afford to lose.
• Avoid placing additional bets to try to recover losses.
• Never treat gaming as an alternative source of income.
• Do not allow anyone under the age of 21 to access your account.

Privacy and Data Protection

azure treats the protection of your personal information as a top priority. The platform uses SSL encryption technology to keep all data transfers secure. Full details of how your information is collected, stored and used are available in our Privacy Policy.

Documents submitted for identity verification will be used solely for KYC purposes and stored in a secure environment. They will not be sold to or shared with any third party for commercial purposes.

Service Suspension

10.1 Our Rights

azure may temporarily or permanently close any account for any reason and without prior notice, particularly in cases of a violation of these Terms. During a suspension, verified real funds held in the account are preserved and may be returned once the investigation is concluded.

10.2 Maintenance and Updates

The service may be temporarily unavailable during scheduled maintenance or emergency updates. Any bets and game rounds in progress at that time will be safely preserved.

Limitation of Liability

azure is not liable for financial losses arising from technical issues, disruptions to third-party services, loss of internet connection or any other circumstances beyond its control.

The platform makes no guarantees regarding the outcomes of bets or gaming. azure never makes any promise of winnings or profit. Gaming always carries financial risk, and it is each member's own responsibility to consider this before playing.

Under no circumstances will azure's total liability exceed the total deposits made by the relevant member in the preceding 30 days.

Changes to Terms

azure reserves the right to amend, add to or remove any part of these Terms at any time. For significant changes, a notice will be displayed on the platform and registered email addresses will be notified.

Continued use of the platform after changes take effect will be taken as your acceptance of the updated Terms. If you do not agree with the new Terms, you will have the option to close your account.

If any individual clause of these Terms is found to be invalid or unenforceable, all remaining clauses will continue to be fully effective.

Contact

If you have any questions, complaints, or need clarification about these terms, please contact our support team. We provide support in Bengali and English 24 hours a day, 7 days a week.

• Live Chat: Live chat support is available directly from any page on the platform.
• Email: [email protected]

Use live chat for quick resolution of any issues related to your account, payments, or bonuses. For detailed complaints, contact us by email.